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Shipping & Warranty

Shipping

Your order will be shipped directly to your home via a courier. We only work with the most reliable shipping companies to provide you with a first-class service, and you will, of course, be provided with tracking information about your package.

The average time frame it takes for your product to be produced, shipped and delivered to your address is 2-6 weeks, unless it is otherwise noted for the product, promotional action, or at ordering process.

If there are circumstances that would make this period longer, the buyer will be informed of this during the purchase process as well as by email within 5 working days after the order is placed.

Warranty

Modulos Furniture Systems Ltd. d.o.o. offers products that are custom-made for the Buyer upon receipt and confirmation of the order. Buyer has the right to cancel the order at any time prior to the payment of the amount and placing the order in the production process. Once the order has been placed in the production process, given that the product was made to the customer’s specifications, it is not possible to cancel the order.

When shipped for delivery, the products will be packaged in such a way that they cannot be damaged by the regular handling in the transport. The buyer is required to check any irregularities when receiving the product and immediately inform the delivery worker who delivered the goods, or refuse to take over the package showing any external damage. If the damage is not visible from the outside and some or all of the contents of the package are damaged / broken, please take photos of the following:

  1. Photo of the outer packaging
  2. Photo of the inner padding and packaging arrangement
  3. Photo of damaged / broken package contents

Those 3 photos have to be emailed to hello@modulos.hr along with a description of the damage and the order number within 24 hours of receiving the damaged package in order to be compensated.

Depending on the ordered item (dimensions, complexity of the product, the need for assembly service), the product(s) will be delivered to the Buyer by courier, or Modulos Furniture Systems Ltd. own delivery service.